Customer service

Customer service Do you need help with a size, want to change an order or return goods? Write to us and we'll get back to you. Contact E-mail: info@grizzlygear.shop Phone: +420 774 401 899 Please include your order number in the message — we'll handle it faster. Where is my order? Once it has been dispatched you'll receive an e-mail with a Zásilkovna tracking number. You can also find the order status in your account under My orders. Zásilkovna usually delivers within two working days of handover to the carrier. Shipping and payment Zásilkovna — Z-BOX / pick-up point: CZK 87 Zásilkovna — delivery to your address: CZK 125 Free shipping on orders over CZK 2 000 You can pay by card online, by bank transfer or cash on delivery (CZK 30 surcharge). You'll find the details on the Shipping and payment page. Size exchange If the size doesn't fit, write to us at info@grizzlygear.shop and we'll arrange an exchange. Before buying it's worth going through the Size charts. Returning goods As a consumer you may withdraw from the contract within 30 days of receiving the goods, even without giving a reason. Send the goods to the address above together with proof of purchase and details of where to return the money. You'll find the whole procedure and a sample form in the Terms and conditions. Complaints Is there a defect? You'll find the procedure, the deadlines and what to enclose with a complaint in the Complaints policy. Didn't find an answer? Try the Frequently asked questions, or write to us directly at info@grizzlygear.shop.