Complaints policy

Complaints policy This Complaints Policy (hereinafter the " complaints policy ") governs the manner and conditions for claiming defects in goods purchased by a consumer through the Grizzly Gear on-line shop from the entrepreneur: Daniel Sedlák, registered office Morávky 1436, 691 02, Velké Bílovice Company ID: 05694949 is a VAT payer registered in the trade register kept by the Municipal Authority of Břeclav delivery address: Daniel Sedlák, Slovácká 3223/83, Břeclav, 690 02 telephone number: +420 774 401 899 contact e-mail: info@grizzlygear.shop Which defects in the goods are we liable for? As the seller we are liable for delivering to you the goods you ordered and for the fact that the goods have no defects on receipt. This means that on receipt the goods in particular: have the properties agreed between us, the properties we describe, or those you could expect given the nature of the goods and on the basis of advertising; are of the corresponding quantity, measure or weight; meet the requirements of legal regulations; are fit for the purpose we state or for which goods of that kind are usually used; correspond to the quality agreed between us, or to the quality laid down for that type of goods by valid and effective legal regulations; and have no legal defects, i.e. no third party holds property rights to the goods and the goods come with the documents and papers needed for their proper use. We are further liable for these defects not occurring during the warranty period. Beyond the statutory warranty period for consumers we provide no quality guarantee. Differences between colour shades in reality and on electronic display devices cannot be regarded as a defect in the goods. If the goods do not match your expectations, you have the right to withdraw from the contract within 14 days of receiving the goods in accordance with Article 7 of the General Terms and Conditions. If a defect in the goods appears within six months of receipt, the goods are deemed to have be…