Frequently asked questions

CHOOSING YOUR GOODS: Where do I find the size charts? Every product has its own size chart in the product detail next to the size selection. If you need help choosing a size or with anything else, don't hesitate to write to us through the on-line chat on the website or by e-mail: info@grizzlygear.shop I'm interested in a product that is out of stock. When will it be available? We'll be happy to tell you when the product or size will be back in stock through the on-line chat on the website, or write to us by e-mail: info@grizzlygear.shop SHIPPING AND PAYMENT: When will my order arrive? We dispatch orders every working day. Orders received before 17:00 are dispatched the same day. Most orders are delivered the next working day as standard. How much does shipping cost? We deliver orders from CZK 87, and we offer free shipping from CZK 2000. You'll find more information about the shipping and payment types in the Shipping and payment How do I redeem a discount code / gift voucher? In the basket you'll find a field for entering a gift voucher or discount code. Where can I track my parcel? Once we receive your order we send a confirmation e-mail. After the order has been dispatched the carrier will keep you informed about the delivery by e-mail and SMS. EXCHANGING OR RETURNING GOODS: If the size doesn't fit you, we offer a free exchange through Zásilkovna. Just contact us by e-mail with your order number, the product and the size you want. We'll send you a return code, which you give to the staff at any Zásilkovna drop-off point. If the goods don't suit you or you want to return them for any reason, returning them through Zásilkovna is free of charge as well. If you have any other question, don't hesitate to contact us.